FAQ’s

That’s why we’re here! Whether you’re completely new to the world of tile or you’re a tile aficionado, you’re always welcome to take a look around our showroom! Our sales team is more than happy to help you find what you’re looking for, even if you aren’t sure what that is yet!
Because of tile’s high versatility, the sky really is the limit with where you can put it and what you can do with it! Common places for tile installation include (but are certainly not limited to!) showers, tub surrounds, backsplashes, floors, patios, and walls.
The main difference between ceramic and porcelain tiles lies in how they are made. Ceramic tiles are made from clay and fired in a kiln whereas porcelain tiles are fired at a temperature of around 1,200 degrees Celsius. This higher temperature causes porcelain to be more durable and less porous.
We are able to get everything from one inch wide mosaics to large format tiles that are eleven feet tall!
For the most part, all floor tile can be put on walls but not all wall tile is appropriate for floor use. Tiles that have a glossy finish are typically only recommended for use on walls since there is a risk of slipping on the smooth finish. There are tiles with glossy finishes that have been rated safe for use on floors but it is up to the customer’s own discretion whether or not to use these tiles as flooring.
We do! We have a couple displays set up showing the tiles that we currently have on special – even better, we have these tiles in stock so you can take them home today! However, if you are interested in any of these tiles, you must buy the entire stock without needing to order more. This ensures that your dye lots are not different and your tile looks consistent!
Unfortunately, almost all of our tile is custom ordered and we are unable to accept returns except in extenuating circumstances. However, we actually encourage you to keep any left over tile in the event that you need a tile repair in the future!
All of our tiles and mosaics are priced by the square foot, sheet, or by piece. For products that are priced by the square foot, we have to buy full box quantities. Products that are priced by the sheet or piece can be ordered individually.

*We require a 50% deposit before any order can be placed.

It depends on the vendor! A couple only take a few days to come in while others can take as long as three weeks to get to us! If your project is time-sensitive, let us know and we will direct you towards our vendors that come in quickly!
Since we are a tile store and not a tile distributor, we have very few tile products stocked. This means that a majority of your material will be ordered.